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Privacy Policy

Privacy Policy

Policy overview How information is handled

This Privacy Policy explains how Ride Workshop processes personal data in connection with its website and bicycle repair workshop services. It applies to inquiries, bookings, intake, service handling, collection, and related communications.

Terms of Service Contact
Data collected only as described in this policy
Your rights and options are detailed below
Questions handled via our contact channel
Data Category

Data We Collect

We may collect identification and contact details, service request information, bicycle and repair details, appointment and intake records, payment-related records, communication content, and technical data such as device, browser, and usage information. Where relevant, we also process information needed to assess compatibility, prepare a quote after inspection, coordinate parts ordering, and record service progress and collection details.

The categories of data collected depend on the way a visitor uses the website, makes an inquiry, or requests workshop services.
Collection Source

Sources of Information

We receive data from website forms, email or phone inquiries, workshop drop-in interactions, bicycle intake and inspection records, service approvals, payment and collection steps, and automated technical logs generated when the site is accessed. We may also obtain limited information from service partners involved in payment processing or operational support.

Some information is provided directly, while other information is created during booking, intake, and website use.
Cookie Types

Types of Cookies

We may use essential cookies to support site security and core functions, preference cookies to remember basic settings, and analytics cookies to understand how visitors use the site. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to collect more information than is reasonably needed for these functions.

Cookie use is limited to standard operational and measurement purposes.
User Controls

Cookie Controls

Our website may use cookies and similar technologies that are necessary for basic operation, help remember preferences, and support traffic and usage analysis. You can usually manage cookies through your browser settings, including blocking certain cookies or deleting stored cookies. If cookies are disabled, some site functions may not work as intended.

Browser settings and related tools can be used to limit or remove non-essential cookies.
Privacy Office

Contact Information

Privacy email
[email protected]
Privacy phone
+55 11 96377-7673
Postal address
Avenida Governador Amaral Peixoto, 900, 26210-060, Nova Iguacu
Privacy contact

Use the contact details below for questions about this policy or the handling of personal data.

Contact Page
01 · Purpose

How We Use Data

We use personal data to respond to inquiries, schedule and manage appointments, receive bicycles for service, inspect condition, prepare quotes after inspection, confirm scope and approvals, carry out repairs and adjustments, order compatible parts when needed, perform quality checks, provide collection summaries, process payments, maintain records, operate the website, improve service administration, and meet legal or accounting obligations.

Processing is limited to purposes that are relevant to the website and workshop relationship.
02 · Sharing

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, payment processing, record management, analytics, and other operational functions. Where parts, logistics, or related services are involved, limited information may be shared with suppliers or contractors to confirm compatibility, availability, or fulfillment. These recipients are expected to use the data only for the services they provide to us.

Operational recipients are selected for their role in delivering or supporting the service.
03 · Legal basis

Legal Disclosures

We may disclose personal data when required to comply with legal obligations, lawful requests, court orders, tax or accounting requirements, or to protect rights, safety, and the integrity of our operations. We may also disclose information where necessary to establish, exercise, or defend legal claims.

Mandatory disclosures are limited to what is necessary for compliance.

Subject to applicable law, you may request access to your personal data, correction of incomplete or inaccurate information, deletion where retention is no longer required, restriction of certain processing, and confirmation of how your data is used. You may also object to processing in limited circumstances and request review of information we hold about you.

Available rights depend on the legal basis and the nature of the request.

To exercise a privacy right, submit a clear request describing the data or activity involved and provide enough information for us to verify your identity and locate the relevant records. We may ask for additional details before responding, and we will explain any limitation if a request cannot be fully granted under applicable law.

Requests are handled after reasonable verification of identity and scope.

We retain personal data for the period needed to handle inquiries, provide services, maintain business records, resolve disputes, meet legal obligations, and support accounting or warranty-related administration where applicable. When data is no longer needed, we delete it or anonymize it according to our internal retention practices and applicable law.

Records are kept only for as long as needed for service, legal, or operational reasons.

We may update this Privacy Policy from time to time. When changes are material, we will take reasonable steps to make the revised version available through the website or other appropriate notice. The date of the latest revision should be reviewed periodically.

The policy may be revised to reflect legal, technical, or operational changes.